Q: Is it true that Eden builds speakers for other bass manufacturers?
A: At one time, Eden did build for other manufacturers, specifically the first generation of cabinets for SWR, as well as OEM drivers for Ampeg (DL series), Mesa-Boogie, Gibson, Pierce and Randall. The crossover plate on any Eden-built unit will bear the Eden logo. The drivers built by Eden for other companies during this time are normally stamped on the back of the magnet.
Q: I lost my owner's manual. Can I get another one?
A: Please contact us directly by emailing [email protected], and we will be happy to help.
Q: How do I get service or parts for my amplifier or cabinet?
A: Drop us a line via our Contact page, and we will be happy to help. We cannot supply parts directly that require service centre installation, but parts such as speakers, knobs, corners and logos can be supplied where available.
Q: I'm going to be touring. How can I protect my gear?
A: The best way to protect your equipment is to mount it in a road-ready case. Check your local music store or go online to find the one that’s right for you.
Q: Who makes the speakers you use in your cabinets?
A: Eden designs its own speaker drivers and originally manufactured them in our own factory. We have, in the past, designed drivers for other companies too. These days we use manufacturing facilities that offer only the best in production techniques and materials. Our drivers are made to our design and specification for the authentic Eden tone.
Q: How do I tell if I've got a blown driver?
A: Sonically, a blown driver can cause distortion or can make the low end of your cabinet sound very weak and thin. You can also check visually for creases or tears in the speaker cone.
Q: I sometimes see a light blinking on and off in my cabinet? What's that about?
Some of our cabinets feature a tweeter limiter. If this bulb lights, the tweeter limiter is becoming fully engaged. This fuse/bulb actually goes through three distinct phases of operation. Initially, it acts as a soft-knee compressor. At higher levels it acts as a limiter. Finally it acts as a fuse which will blow to protect the tweeter from damage.
When you see that light bulb at full brilliance, this means you’re sending approximately 70 to 100 watts RMS to the tweeter – above 4kHz. This means you’re probably clipping the amplifier heavily or using an excessive amount of high-frequency boost. If this light is constantly blinking, we suggest you either back off the high-frequency boost or decrease output slightly.
Q: How do I tell if I have a blown tweeter?
A: There will be a lack of high frequency detail in your sound. However, check the limiter bulb first if it has blown replacing it should make the tweeter fully operational again.
Q: What is the impedance rating for your cabinets?
A: Our cabinets are rated 8, 4 or 6 ohms, depending on the model. For complete specs, see the Products page for your particular cabinet.
Q: How do I tell the impedance of my cabinet?
A: Look on the crossover plate on the back of the cabinet. You will see either 4 Ohms or 8 Ohms (or 6 Ohms for D610XST). That is the rating for your cabinet.
Q: I love your cabinets, but would prefer to not run the high-frequency driver. Can I shut it off?
A: Shutting the tweeter off is OK but can damage other components, if left off over an extended period of time. It is advisable to set the crossover control so that horn is getting just a touch of signal.
Q: How can I clean the carpet covering on my cabinet?
A: A standard lint roller (masking tape style) works very well. If the cabinet is seriously covered with animal hair or dust, you may want to vacuum it first. Be certain to cover the speakers and crossover beforehand to protect these components.
Q: I want to store my cabinet for an extended period of time. What do I need to know?
A: Our cabinets are able to handle extremes in temperatures quite well, so there’s no real need to be concerned. However, make sure that you let the speakers return to room temperature before using them.
Q: How do I tell what year my amplifier was made?
A: For amplifiers made up to 2012, the serial numbers first 4 digits represent the year and month of manufacture, for example 0408A1234 would be built in August, 2004. Much older amplifiers and cabinets are simply coded with the date. Amplifiers and cabinets made after 2012 are coded with the year and week for example C-2015-40-0557-A would be week 40 of 2015.
Q: Can I get a schematic or circuit diagram for my amplifier?
Eden do not supply technical information to customers directly. For information on servicing and repairs, please get in touch via our Contact page. By using only authorised repair teams, we can ensure repair technicians have access to the most up to date information and authentic parts used in our products.
Q: I have seen a modification online for my amplifier - should I do it?
A: Eden does not publish any modifications or suggested tweaks for its amplifiers or cabinets. Changing components in your amplifier may cause it to become unstable, and in some situations illegal. If you have an issue with the amplifier you own, please refer to your point of purchase, or get in touch via our Contact page.